AGPTEK Telephone Headset




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Q: What are some options available in the market for a call center head set? A: As shown in the video... ****

Applications: Landline, Telephone ** VOIP ** Call Centre ** Hands Free Conversation ** Noise Cancelling Headset ***

Relevant Background: "A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN).Digital IP-based telephone service uses control protocols such as the Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP) or various other proprietary protocols.[2]" (VoIP Phone", https://en.wikipedia.org/wiki/VoIP_phone) *** Relevant Background: “Soundproofing is any means of reducing the sound pressure with respect to a specified sound source and receptor. There are several basic approaches to reducing sound: increasing the distance between source and receiver, using noise barriers to reflect or absorb the energy of the sound waves, using damping structures such as sound baffles, or using active antinoise sound generators.[.. Noise cancellation generators for active noise control are a relatively modern innovation. A microphone is used to pick up the sound that is then analyzed by a computer; then, sound waves with opposite polarity (180° phase at all frequencies) are output through a speaker, causing destructive interference and canceling much of the noise....” (“Soundproofing”, https://en.m.wikipedia.org/wiki/Soundproofing) ***

Relevant Call Center Statistics - US: "66% – global call centers located in the US , 13% – call centers with annual revenue of more than $25 billion , 57.7% – call centers with customer interaction by phone , The software market for call centers was worth $16.28 billion in 2018, The global call center market that includes contact centers, multimedia access centers, and customer interaction centers is predicted to peak at $481 billion by 2024, propelled by the need for businesses to deliver customer-focused services, The Asia-Pacific is expected to become the fastest-growing market for call centers with a CAGR of 12.5% driven by the emergence of the region as a global capital for outsourced call center services, The cloud-based contact center market is forecast to reach a value of $24.11 billion by 2023 at a CAGR of 25%... " ("88 Call Center Statistics You Must Read: 2020 Data Analysis & Market Share", https://financesonline.com/call-center-statistics/)

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Relevant Call Center Statistics - Global: "Europe had the largest call center market in 2017, generating around 50 billion U.S. dollars in revenue, followed by North America, with 45 billion U.S. dollars. Latin America had the smallest market in that year, with 20 billion U.S. dollars in revenue..." ("Market size of the call center market worldwide from 2012 to 2017, by region", https://www.statista.com/statistics/881033/call-center-market-size-region/)

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Relevant Insurance Coverage:

a) Personal and business liability for property damage from DIY installations, liability for a landlord for maintenance and liability of a tenant

b) Errors & Omissions Coverage

c) Personal property coverage

d) Home business Endorsement coverage

e) Coverage for business property both ON and OFF premises, 

f) Business Data Coverage 

g) Business Liability including products and completed operations coverage 

h) Coverage for Electronic equipment used for business...

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Relevant Coverage: 
A. Auto Insurance - Comprehensive (All perils) 
B. Liability Insurance 
C. Travel and Health Coverage 
D. Life Insurance
E. Life Jacket, panic button, anti-drowning bracelet, GPS Tracker
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Location: North America

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